Managed Services

Proactive, Flexible, Affordable, Accountable

Why Managed Services?

There are many reasons why small to medium sized companies and organisations are making the transition from standard ad-hoc support contracts to managed services.The primary reason being they understand the importance of keeping their systems and staff productive. In many organisations one person has become the default 'IT Manager', taking on a number tasks as well as their contracted tasks. In the current challenging times it is important for businesses to focus on customer related, revenue-generating tasks.

Our Managed Service gives the client peace of mind that their networks are proactively monitored on a 24x7x365 basis, with a single point of contact for all network issues as and when they occur. All of these issues are dealt with under defined service levels, with known fixed costs.

Why use BUGS Managed Services? or What makes the BUGS Managed Service different?

By partnering with BUGS in a Managed Service Agreement, we can: Deliver fixed service level agreements to your core services, ensuring system - and business uptime giving your business financial certainty with predictable and fixed monthly costs removing the traditional spiked IT capital expenditure

Keep your systems running whilst you focus on core business functions?

Automate the standard maintenance tasks, such as Windows Updates and Anti-Virus definitions, to ensure your systems are always updated and secure Included protection against web infection and Internet filtering management Increase business efficiency by aligning IT to your business requirements Reduce business risk by investing in service not technologies Give you access to expertise and the advantage of the latest technologies Delivers the flexibility and scalability you need to survive in the challenging market conditions today and to still grow in the future 24/6 Support

All BUGS IT Managed Service contracts are governed by a Service Level Agreement (SLA) which guarantees the levels of service a customer can expect in terms of response times and system monitoring.

Service Addiction We have developed a strong reputation for quality and commitment to client satisfaction which we are devoted to keeping through our Service Addiction philosophy. From first line IT support, through to advanced implementation projects, great service at the heart of everything we do.

What does Service Addiction mean to our customers?